Refund policy
Return & Refund Policy
At TRF & CO, we want you and your pet to be happy with your purchase.
Returns
We accept returns within 14 days of delivery for eligible items.
To qualify for a return, the item must:
- Be unused
- Be in its original packaging
- Be in resalable condition
Non-Returnable Items
We do not accept returns for:
- Personalized products
- Custom-made products
- Used pet products
- Final sale items
- Products damaged through misuse or normal wear and tear
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
After review, we may offer a replacement, store credit, or refund at our discretion.
Refunds
Once your return has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original payment method. Processing times may vary depending on your financial institution.
Shipping Costs
Original shipping charges are non-refundable unless the return is the result of our error.
Contact Us
For questions regarding returns or refunds, please contact: