Shipping policy
Delivery Policy
At TRF & CO, we are committed to delivering quality products for pets and their owners as efficiently as possible.
Order Processing
Orders are typically dispatched within 1–5 working days.
Processing times may vary during bank holidays, promotional periods, or due to high order volumes.
Delivery Times
We currently deliver to the United Kingdom. Estimated delivery times after dispatch are:
- United Kingdom: 7–14 working days
Some parcels may take longer depending on stock availability, supplier processing times, carrier performance, customs clearance, weather conditions, or other circumstances beyond our control.
Customs & Import Charges
Orders delivered to the United Kingdom may be subject to customs duties, import taxes, or fees upon arrival. These charges are determined by UK customs authorities and are the responsibility of the customer. TRF & CO has no control over these charges and cannot predict their amount.
Dispatch Confirmation & Tracking
Once your order has been dispatched, you will receive a confirmation email containing tracking information.
Please allow up to 48 hours for tracking information to become available after dispatch.
Incorrect Delivery Information
Customers are responsible for providing accurate delivery information at checkout.
TRF & CO is not responsible for orders delivered to incorrectly entered addresses provided by the customer.
Delayed Deliveries
Whilst we work closely with our delivery partners, delivery dates are estimates and are not guaranteed.
TRF & CO is not responsible for delays caused by delivery carriers, customs inspections, weather events, or other factors outside our control.
Lost or Damaged Parcels
If your parcel arrives damaged or appears to be lost in transit, please contact us at:
We will liaise with the carrier and assist in resolving the matter wherever possible.
Contact Us
If you have any queries regarding delivery, please get in touch: